Why did a contact not get the email?

Work down this list; the answer is almost always in the first two steps.

1. Activity → Dispatches, filter by the contact. No row at all? The HubSpot workflow never reached the mxAURA action; check enrollment and the workflow in HubSpot.
2. Row says blocked? Fix the reason (sender, branding, reconnect, enabled).
3. filtered? The pool's filter excluded them.
4. no message? They have had everything; add messages or use a recurring pool.
5. success but nothing in the inbox? mxAURA's part is done; check the HubSpot email's send log, the contact's subscription status, and spam.

Simulate on the campaign shows what they would get next.

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